Refund policy

At this time, Lily James does not accept returns or exchanges. All sales are final.

We encourage you to carefully review product descriptions, sizing details, and images before placing your order. If you have any questions prior to purchasing, please contact us at shoplilyjames@gmail.com and we’ll be happy to help.

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at shoplilyjames@gmail.com with your order number and clear photos of the issue. We will evaluate the situation and make it right where appropriate.

Non-Returnable Items

All items sold by Lily James are non-returnable, including but not limited to:

• Sale items

• Gift cards

• Personalized or special-order items

Contact

For any questions regarding this policy, please contact us at:
shoplilyjames@gmail.com